Yes, contact us by email at trimigioielli@gmail.com or by mobile phone or WhatsApp at +39 378 088 2442

Sure, contact us by email at trimigioielli@gmail.com or by mobile phone or WhatsApp at +39 378 088 2442

Find more details on the dedicated Measurement guide page.

Contact us by email at trimigioielli@gmail.com or by mobile phone or WhatsApp at +39 378 088 2442

If you have received a confirmation e-mail, it means that one of our experts has taken charge of your request. For additional information, contact us by email at trimigioielli@gmail.com or by mobile phone or WhatsApp at +39 378 088 2442

Contact us by email at trimigioielli@gmail.com or by mobile phone or WhatsApp at +39 378 088 2442

All Trimi jewels are shipped in a gift box. Furthermore, we issue a guarantee of authenticity for each of our jewels and, upon request, a gemological certificate illustrating the characteristics of the product.

Of course, when adding your jewel to the cart, enter your message in the notes field. We will take care of sending your message together with the order.

For orders that require a certificate issued by Trimi, shipments are usually made within 2/3 business days of placing the order. For those who require a certificate issued by the Italian Gemological Institute, shipments are usually made within 14 working days of placing the order.

We remind you that the shipment will be made once the full payment of the order has been credited to our current account. If the amount is not received within 7 days of placing the order, the order will be cancelled. We are not responsible for delays or non-payments due to system errors.

Delivery times vary depending on your address. Normally orders in the EU are delivered within 4-5 working days. For more information or for faster shipping, contact us by email at trimigioielli@gmail.com or by mobile phone or WhatsApp at +39 378 088 2442

Yes, but in this case write to us at trimigioielli@gmail.com . We would like to point out that deliveries outside the EEC may incur customs duties and taxes. These taxes vary depending on the customs of the destination country and are entirely the responsibility of the buyer. For more information, we recommend that you contact your local customs authority.

Unfortunately, it is not possible to guarantee an exact delivery date, the delivery of the product will usually take place within the date communicated in the shipping confirmation email. Contact us for more information and to request a refund.

This is not always possible. Contact us by email at trimigioielli@gmail.com or by mobile phone or WhatsApp at +39 378 088 2442

Only one

Trimi guarantees you free returns within 30 days of purchase.

Contact us by email at trimigioielli@gmail.com or by mobile phone or WhatsApp at +39 378 088 2442 to start a return process

Trimi Gioielli does not accept exchanges or returns on custom-made products. However, if only the card has been personalised, your order can still be returned.

Yes, contact us by email at trimigioielli@gmail.com or by mobile phone or WhatsApp at +39 378 088 2442 to check the price sharing guidelines for each piece of jewelry in the set.

If you wish to be picked up at an address other than the delivery address, we ask you to indicate this, in the absence of a request, the delivery address of the order will be taken as the pick-up location. It is not possible to request pickups in countries other than the shipping country. Once the process has started, the data is no longer editable. Before activating the return, contact us by email at trimigioielli@gmail.com or by mobile phone or WhatsApp at +39 378 088 2442

The refund methods depend on the payment method chosen at the time of the order:

PAYMENT BY CREDIT CARD: The refund will only be credited to the credit card used for the purchase

PAYMENT WITH PAYPAL: The transfer is made directly via PayPal

PAYMENT BY BANK TRANSFER: Refunds will be made by bank transfer to the account specified by the customer requesting the refund. The IBAN and the data of the account holder (first and last name) must be specified by e-mail.

Use our box/envelope and insert all the material we sent you. In the event that the returned product has contributed to the achievement of a minimum order value to receive a gift, the return of the above gift is considered to be linked to the return of the product and is mandatory

Make sure the box is closed tightly and that the items inside are not moving

Print the label we emailed you and hand your return to the courier, well sealed

The goods must be returned intact, in their original packaging, complete in all parts (including packaging and any documentation and accessories: certificates, guarantee, etc.) and complete with the tax documents attached

Without prejudice to the right to verify compliance with the above provisions in this returns section, we will refund the amount of the products affected by the withdrawal within a maximum period of 30 days, including any shipping costs.

Of course, contact us via email at trimigioielli@gmail.com or by mobile phone or WhatsApp at +39 378 088 2442

Contact us via email at trimigioielli@gmail.com or by mobile phone or WhatsApp at +39 378 088 2442

Contact via mail at trimigioielli@gmail.com or by mobile phone or WhatsApp at +39 378 088 2442

Through the courier's website by entering the tracking code sent by e-mail.

Contact us by mail at trimigioielli@gmail.com or by mobile phone or WhatsApp at +39 378 088 2442

As required by current legislation, to which reference is made, Trimi Gioielli Milano may suspend the refund until receipt of the goods or, at its sole discretion, until the customer demonstrates that he has sent the goods back to Trimi Gioielli Milano. Trimi Gioielli Milano cannot be held responsible in the event of non-delivery of returns.